Available support channels
Winners offers customer support via two channels: live chat and email. Support is available 24 hours daily.
Live chat provides immediate answers to your questions. Email is suitable for detailed enquiries that require a more detailed response.
All support staff speak multiple languages, including German, English, Polish, Hungarian, Norwegian, Italian, Greek, Czech, Spanish, French, Portuguese, Arabic and Turkish.
Secure access to support
Use the official Winners website or mobile version to reach support. Contact options can be found there directly after login or in your account's help section.
Never share your account details or passwords with support. Legitimate support staff will not request this information.
When you contact support, prepare your account number and a clear description of your issue. This will speed up processing.
Frequently asked support questions
Support can help with questions about account access, payments, bonuses, game mechanics and policies. For technical issues or access difficulties, contact support via the available channel.
If you have forgotten your password, the login page offers a recovery option. Support can also assist you with account recovery.
For complaints, you can submit a formal complaint by email. The operator will handle this according to their internal procedures.
FAQ
How do I contact Winners support?
You can reach support via live chat or email. Both channels are available 24 hours daily. Use the contact options directly on the Winners website.
In which languages is support offered?
Support is available in 14 languages, including German, English, Polish, Hungarian, Norwegian, Italian, Greek, Czech, Spanish, French, Portuguese, Arabic and Turkish.
How do I make a complaint?
Formal complaints can be submitted by email. Provide your account number and clearly describe the issue. The operator will handle complaints according to their internal guidelines.
Should I share my password with support?
No. Legitimate support staff will never ask for your password or personal account details. Do not share this information.
What can support not do?
This website is an independent information resource and not part of Winners. Support from Winners responds only to enquiries about the operator, not about this website.
